Shipping policy
Thank you for shopping with us. Below are the terms and conditions related to the shipping of products, including items from CeraVe.
1. Processing Time
All orders are processed within 1–3 business days after confirmation. Orders placed on weekends or public holidays will be processed on the next working day.
2. Shipping Time
Estimated delivery times are as follows:
- Local delivery: 2–5 business days
- Nationwide delivery: 3–7 business days
Delivery times may vary depending on your location and courier service.
3. Shipping Charges
Shipping fees are calculated at checkout based on your location and order size. Free shipping may be offered on selected orders or promotions.
4. Order Tracking
Once your order is shipped, you will receive a tracking number via SMS or email so you can monitor your delivery.
5. Delivery Issues
Please ensure your shipping address and contact details are correct. We are not responsible for delays or failed deliveries caused by incorrect information or unavailability at the time of delivery.
6. Cash on Delivery (COD)
We may offer Cash on Delivery for selected locations. Customers must ensure availability to receive and pay for the order at the time of delivery.
7. Damaged or Lost Packages
If your order arrives damaged or is lost during transit, please contact us within 48 hours of delivery. We will investigate and offer a replacement or refund where applicable.
8. Delays
While we strive to deliver on time, delays may occur due to weather, courier issues, or unforeseen circumstances. We appreciate your patience in such cases.